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Privacy Policy

Welcome to Dower House Honey Ltd’s privacy policy

Dower House Honey respects your privacy and is committed to protecting your personal information. IN ORDER TO PROVIDE YOU WITH OUR PRODUCTS AND SERVICES AND TO KEEP IN TOUCH WITH YOU WE NEED TO COLLECT AND PROCESS INFORMATION ABOUT YOU. This privacy policy describes how we collect, use, process and share your personal information, including data that you provide to us, when you visit our website, when you make a purchase from us, or in other circumstances such as via social media. This policy also tells you about your privacy rights and how the law protects you.


Important information and who we are

It is important that you read this privacy policy together with any other information we may provide when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your data. This website is not intended for children and we do not knowingly collect data relating to children.

For the purpose of the Data Protection Act 1998 and the UK General Data Protection Regulation (the “GDPR”), Dower House Honey Ltd is the data controller and responsible for your personal information (collectively referred to as "we", "us" or "our" in this privacy policy).

We keep our privacy policy under regular review, and this version was last updated on 1st January 2023.  If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager at

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and we are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.


The data we collect about you

We may collect, use, store and transfer different kinds of personal information about you in order to meet our operational needs and legal requirements. We will only collect sufficient data for the purpose when necessary and according to a lawful basis under the GDPR.

When you visit and browse our website, we automatically collect certain information, including information about your web browser, IP address, time zone, cookies, individual web pages or products that you view, how you reached the website, and information about how you interact with the website.  (“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

Additionally when you make a purchase or attempt to make a purchase through our website, we collect certain information from you that you provide to us, including your name, billing address, shipping address, payment information (including credit card and debit card numbers), email address, and phone number. This information will also be collected if you make an order with us by social media or other means.


If you contact us or make an enquiry to us, either through our website or via our contact details, or if you provide feedback to us, we may collect your name, address, e-mail address and/or phone number as necessary for us to contact you and respond.

Please note that if you fail to provide personal information to us that we need to collect we may not be able to fulfil any order you may have placed for our products and we may have to cancel your order as a result. We will notify you if this is the case at the time.


How we use your personal information

We use the personal information that we collect to:

  • fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations);

  • communicate with you;

  • check orders for possible risks or fraud;

  • provide you with information or advertising relating to our products or services (only if you have agreed to this);

  • to improve and optimize our website (for example, by using analytics on customer browsing and interaction patterns;

  • to assess the success of our marketing and advertising campaigns; and

  • serve relevant adverts and marketing communications to you we believe may be of interest to you, where you have consented to this.

  • to comply with applicable laws and regulations, to respond to a lawful request for information we receive, or to otherwise protect our rights. Please note that we may process your personal information without your knowledge or consent where this is required or permitted by law.

We do not disclose information about identifiable individuals to advertisers, but we may provide aggregate information about our users.

We will get your express opt-in consent before we share your personal information with any third party for marketing purposes.

You have the right to withdraw consent to marketing at any time by contacting us, and you can opt out of targeted advertising through the relevant links provided by Facebook, Google, Instagram and other social media sites.  Opting out of receiving marketing messages will not apply to personal information provided to us as a result of orders for our products or other transactions you have made with us.



You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. For more information about the cookies we use, please contact us at


Disclosure/sharing of your personal information

We share your personal information with third parties only as necessary for us to use it, as described above. We use Wix to power our website and our online store, and to process payments and payment information. You can read more about how Wix uses your personal information here: We also use Google Analytics to help us understand how our customers use the website -- you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

All third parties are required to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.


Data security and data retention

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees and third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint.

Your legal rights

The GDPR provides the following rights for individuals:

o   The right to be informed

o   The right of access

o   The right to rectification

o   The right to erasure

o   The right to restrict processing

o   The right to data portability

o   The right to object

o   Rights in relation to automated decision making and profiling.


If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee, however, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).

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